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 | FREQUENTLY ASKED QUESTIONS | |
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Registering |
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(Q) How do I register? |
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In order to buy or sell items on HippoBay you must become a registered member. To register, go to the registration page, you're required to provide your contact details and setup a user account. Your contact details are supplied to your buyers and sellers after an auction ends, so make sure they are correct. Your 'User ID' must be unique and will be your identification on HippoBay. You will need your 'User ID' to sign in and access member areas.
Once registered, you will be sent a confirmation email to activate your user account.
It only takes a few minutes to register, it's fast and easy.
If you have not received an activation email, please check your spam filter and junk email settings to make sure emails from HippoBay (i.e. email address ends in @hippobay.com) are not blocked. |
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(Q) I'm under 18 and can't signup? |
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(A) In accordance with standard law under 18's cannot participate in auctions as they legal binding contracts |
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Account Activation |
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An account activation email with the subject: (Hippobay Auctions Login Information) will be sent to your registered email address from HippoBay email address ending in @hippobay.com
Unable to receive your activation email
If you have not received an activation email, please check your spam filter and junk email settings to make sure emails from HippoBay (i.e. email address ends in @hippobay.com) are not blocked.
To have the activation email sent to you again, please click here.
Incorrect registered email address
If your registered email address is incorrect or invalid, you can update it and then have the activation email sent to you again. |
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Problems Signing In |
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Here are some possible reasons why you may be unable to sign in to HippoBay.
Incorrect User ID or password
Please make sure you enter your correct 'User ID' and password. Your password is case sensitive. If you cannot remember your password, you can create a new password. Your current password will not be recovered due to security reasons.
To create to a new password, please click here.
Your User Account is not activated
You need to activate your user account by clicking on the link in the activation email we sent you. If you have not received an activation email, please check your spam filter and junk email settings to make sure emails from HippoBay (i.e. email address ends in @HippoBay.com) are not blocked.
To have the activation email sent to you again, please click here.
If your registered email address is incorrect or invalid, you can update it and then have the activation email sent to you again.
To change your registered email address and re-send the activation email, please click here.
Your browser cookies are not enabled
Cookies must be enabled in order to sign in to HippoBay, a small cookie file will be stored on our computer. Your browser (e.g. Internet Explorer, FireFox) should accept cookies by default. Cookies options can be changed in your browser preferences, which vary depending on which browser you use. To enable your cookies on your browser, please see below.
- Internet Explorer 5, 6 or 7
Tools > Internet Options > Security > click "Default Level" button, or "Reset all zones to default level" button.
- FireFox
Tools > Options > Privacy, check "Accept cookies from sites"
- Safari
Edit > Preferences > Security, check "Accept cookies from sites you navigate to"
- Netscape 4.x or above
Edit > Preferences > Advanced
Clear your browser cookies
You may need to clear your old browser cookies and try to sign in again.
How to Delete Cookies
How can I delete cookies in Internet Explorer 4.x - 6.x?
1. Quit Internet Explorer and quit any instance of Windows Explorer.
2. In Control Panel , double-click Internet Options.
3. On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
4. Click OK.
How can I delete cookies in Internet Explorer 7.x?
1. Quit Internet Explorer and quit any instance of Windows Explorer.
2. In Control Panel , double-click Internet Options.
3. On the General tab, click Delete under Browsing history, and then click Delete cookies.
4. Click Close.
How can I delete cookies in Firefox?
1. Click on Tools, then Options.
2. Select the Privacy icon in the panel.
3. Click on Cookies.
4. Click on View Cookies.
5. To remove a single cookie click on the entry in the list and click on the Remove Cookie button.
6. To remove all cookies click on the Remove All Cookies button.
How can I delete cookies in Mozilla?
1. Choose Cookie Manager from the Tools menu.
2. Choose Manage Stored Cookies.
3. Remove any cookie from the list, or remove all cookies.
How can I delete cookies in Opera 6.x?
1. Go to Files on the tool bar.
2. Click on Delete Private Data.
3. Select what cookies you want to delete.
How can I delete cookies in Netscape Navigator 6.x - 7.x?
1. Choose Cookie Manager from the Tools menu.
2. Choose Manage Stored Cookies.
3. Remove any cookie from the list, or remove all cookies.
PC Firewall setting
If you have a personal firewall installed (e.g. McAfee Firewall, ZoneAlarm), it may prevent cookie information being sent through. There should be an option in your firewall program to allow cookies. Turn it on to accept cookies. |
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Problems Signing In |
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Here are some possible reasons why you may be unable to sign in to HippoBay.
Incorrect User ID or password
Please make sure you enter your correct 'User ID' and password. Your password is case sensitive. If you cannot remember your password, you can create a new password. Your current password will not be recovered due to security reasons.
To create to a new password, please click here.
Your User Account is not activated
You need to activate your user account by clicking on the link in the activation email we sent you. If you have not received an activation email, please check your spam filter and junk email settings to make sure emails from HippoBay (i.e. email address ends in @HippoBay.com) are not blocked.
To have the activation email sent to you again, please click here.
If your registered email address is incorrect or invalid, you can update it and then have the activation email sent to you again.
To change your registered email address and re-send the activation email, please click here.
Your browser cookies are not enabled
Cookies must be enabled in order to sign in to HippoBay, a small cookie file will be stored on our computer. Your browser (e.g. Internet Explorer, FireFox) should accept cookies by default. Cookies options can be changed in your browser preferences, which vary depending on which browser you use. To enable your cookies on your browser, please see below.
- Internet Explorer 5, 6 or 7
Tools > Internet Options > Security > click "Default Level" button, or "Reset all zones to default level" button.
- FireFox
Tools > Options > Privacy, check "Accept cookies from sites"
- Safari
Edit > Preferences > Security, check "Accept cookies from sites you navigate to"
- Netscape 4.x or above
Edit > Preferences > Advanced
Clear your browser cookies
You may need to clear your old browser cookies and try to sign in again.
How to Delete Cookies
How can I delete cookies in Internet Explorer 4.x - 6.x?
1. Quit Internet Explorer and quit any instance of Windows Explorer.
2. In Control Panel , double-click Internet Options.
3. On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
4. Click OK.
How can I delete cookies in Internet Explorer 7.x?
1. Quit Internet Explorer and quit any instance of Windows Explorer.
2. In Control Panel , double-click Internet Options.
3. On the General tab, click Delete under Browsing history, and then click Delete cookies.
4. Click Close.
How can I delete cookies in Firefox?
1. Click on Tools, then Options.
2. Select the Privacy icon in the panel.
3. Click on Cookies.
4. Click on View Cookies.
5. To remove a single cookie click on the entry in the list and click on the Remove Cookie button.
6. To remove all cookies click on the Remove All Cookies button.
How can I delete cookies in Mozilla?
1. Choose Cookie Manager from the Tools menu.
2. Choose Manage Stored Cookies.
3. Remove any cookie from the list, or remove all cookies.
How can I delete cookies in Opera 6.x?
1. Go to Files on the tool bar.
2. Click on Delete Private Data.
3. Select what cookies you want to delete.
How can I delete cookies in Netscape Navigator 6.x - 7.x?
1. Choose Cookie Manager from the Tools menu.
2. Choose Manage Stored Cookies.
3. Remove any cookie from the list, or remove all cookies.
PC Firewall setting
If you have a personal firewall installed (e.g. McAfee Firewall, ZoneAlarm), it may prevent cookie information being sent through. There should be an option in your firewall program to allow cookies. Turn it on to accept cookies. |
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User Verification |
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Why should I be verified? |
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Our verification process ensures the person has gone through the necessary actions to become a verified HIPPOBAY Auction member. This process ensures the user's authenticity and eliminates fraudulent bidders. Sellers can enable their auctions to accept bids from verified members only if they so choose. We have added this feature to help ensure a safe service to our buyers and sellers and prevent any and all types of fraud.
- Buyers do not have to be verified on HIPPOBAY Auction and Sellers are now required to be ID Verified in order to post auctions. Sellers have an option of disallowing Not Verified buyers from bidding on their auctions.
- When you're successfully verified, you will receive an ID Verify icon  in your feedback profile.
- On HIPPOBAY Auction, people are putting up cash and property against the faith and integrity of other users so it is imperitive that we do what we can to insure the integrity of our users. We believe that the high caliber and accountability of our sellers is worth the trouble of verification. And our sellers feel the same about verified buyers.
HIPPOBAY Auction is unable to guarantee that a user is who they may claim to be. If you are uncertain as to another users identity, we suggest that you contact them. You may also review any members feedback profile to see what others have said about dealing with them. |
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Selling |
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(Q) How can I list an item? |
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(A) You must first be a registered member. Once you have registered simply login to your account and click on the "Sell" link. The first thing to do is select a general category for your item, note that you can choose a more specific category further into the listing process. You can then enter in your chosen settings and item description |
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(Q) How can I keep track of items I'm selling? |
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(A) You can keep an eye on everything you are selling by visiting your members area and selecting
the "selling" page. |
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(Q) Can I use HTML when listing an item? |
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(A) Yes you can, however we recomend you use basic tags as complex HTML descriptions may not display correctly. |
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How to Bid |
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(Q) How can I place a bid? |
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(A) To place a bid on an item you must first login to your account. Once logged in a bidding box will be displayed at bottom of all auction pages. You can use this box to place you chosen bid |
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(Q) How can I keep track of items I'm bidding on? |
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(A) You can keep an eye on everything you are bidding on by visiting your members area and selecting the "bidding" page. |
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(Q) How do I know if I am outbid on an item? |
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(A) Our auction system will automatically notify you via email if you are outbid. |
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Leave Feedback |
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Leave Feedback |
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Whenever you buy or sell something, we ask that you leave Feedback about the transaction that reflects your experience with the buyer or seller. At the same time, we ask your trading partner to leave Feedback about you as well.
Over time, members of the HippoBay community develop a Feedback Profile, or reputation, based on the comments and ratings left by other members. The Feedback Score is one of the most important pieces of a Feedback Profile. It’s the number in parentheses next to a member’s user ID and it’s also located at the top of the member’s Feedback Profile. |
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Welcome to HippoBay.com! South Africa Online Auction! New! Crazy Auctions! Whether you are a passionate collector or just looking for a tasteful gift for a friend, on HippoBay.com you will find the items you want easily and quickly. We are a 100% FREE online auction site with NO basic listing Fees, NO Selling Fees, NO Buying Fees, and NO Final Value Fees. Our members can open a free Store, advertise in the Classifieds, place a Wanted Ad and of course put their items up for sale in our Auction where they can Buy It Now, Bid, Trade or offer a Swap.
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